- Shipping & Delivery
- Standard Ground Delivery:
All in-stock items process and ship within 2 business days and are delivered within 5-7 business days.
Delivery & Rush Orders
Most stock items are shipped within 48 hours via USPS and will arrive in approximately 7 working days. Large/oversized items are shipped via Motor Freight and expedited shipping may not be available..
All in-stock items process and ship within 2 business days. Expedited orders receive priority and are processed first. Expedited shipping times are calculated from the time an item leaves the warehouse.
Products to be shipped outside the United States (including AK, HI, PR, and APO/FPO addresses) require additional shipping charges. Online orders for overseas delivery will require a freight quote, Dvinos will contact the purchaser with freight cost within 1 working day.
Many of the products sold by Dvinos come with a Limited Warranty provided by this product manufacturer.
If you have any questions about an item or about your order, please call us at 1-787-775-3600 during our Customer Service hours or email us 24/7 at firstname.lastname@example.org.
Prices and Catalog Content
Prices are subject to change without notice. Dvinos is not responsible for typographic, photographic or printing errors.
30-day Money-Back Guarantee & Returns
If you are not delighted with any stock item, you may return it for a prompt exchange, credit or refund within 30 days of receiving your merchandise. All merchandise must be returned in new condition with all original boxes, packing materials, documentation and instructions. Personalized, custom, food, plant and computer software items and shipping and handling charges are non-refundable. We can only issue a refund or credit to the original purchaser. For fast processing of your return, please notify us prior to returning any merchandise.
- Privacy & Security
- Our Address:
1173 Americo Miranda
Rio Piedras, PR
Customer Contact Center:
Because we appreciate the trust you've placed in us, we don't collect personally identifiable information from individuals unless they provide it to us voluntarily and knowingly. As a visitor to our site, we'll recognize your home server, but not your email address or any other personal or system information. We do, however, collect the email addresses of those who communicate with us via email. We understand the sensitivity of giving out such personal information; we maintain our files carefully and we will never sell, share, or rent your personally identifiable information to third parties in violation of this policy.
At times, we partner with third parties to provide specific services, such as the mailing of our newsletters. When you sign up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. We have informed these parties that they are not allowed to use personally identifiable information except for the purpose of providing these services.
This website takes precautions to protect your information. When our registration/order form asks you to enter sensitive information (such as credit card number), that information is encrypted and is protected with the customary encryption software used in the ecommerce industry - SSL.
- Returns & Replacements
- Satisfaction Guarantee
30 Day Money-Back Guarantee & Returns
If you are not delighted with any stock item, you may return it for a prompt exchange, credit, or refund within 30 days of receiving your merchandise. All merchandise must be returned in new condition with all original boxes, packing materials, documentation, and instructions. Personalized, custom, food, plant, computer software items, and shipping and handling charges are non-refundable. We can only issue a refund or credit to the original purchaser. So that we may process your return more quickly, please notify us prior to returning any merchandise.
Occasionally, an item may be discontinued by Dvinos or the manufacturer. Dvinos does not guarantee that all orders can be fulfilled based on the quantity purchased. Dvinos reserves the right to partially fill or not fulfill orders that contain discontinued items. Dvinos will provide a full refund for any item that is not fulfilled. We apologize for any inconvenience this may cause.
Many of the products sold by Dvinos come with a Limited Warranty provided by the product manufacturer. While Dvinos will attempt to facilitate any warranty work between our customers and the manufacturers, all warranties are provided solely by the manufacturers. IWA MAKES NO EXPRESS WARRANTIES OF ANY KIND AND DISCLAIMS ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE AND THE IMPLIED WARRANTY OF MERCHANTABILITY. IWA shall have no liability to any person or entity with respect to any liability, loss or damage, including actual, indirect, special, incidental, or consequential damage, caused directly or indirectly by the use or performance of any product sold by Dvinos. Your rights may vary from state to state. Dvinos encourages it’s customers to review any applicable manufacturer’s limited warranty prior to making a purchase.